Client Relations Assistant - Work from home

Job Description:

Voiceworks, a leading telecommunications company based in Eindhoven, NL, is seeking a talented and highly motivated Client Relations Assistant to join our team. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

As a Client Relations Assistant, you will be responsible for maintaining and enhancing relationships with our valued clients. Your main duties will include communicating with clients via email, phone, and video calls to address any concerns or inquiries they may have. You will also be responsible for preparing reports, analyzing data, and providing recommendations to improve our overall client experience.

The ideal candidate for this role will be driven, motivated, and possess strong critical thinking and analytical skills. You should have excellent communication skills, attention to detail, and the ability to work independently. Experience in customer service or client relations is preferred.

Responsibilities: - Communicate with clients to address their needs and concerns - Prepare reports and analyze data to identify trends and opportunities for improvement - Assist in the development of client satisfaction surveys and other feedback mechanisms - Collaborate with internal teams to ensure client satisfaction and retention - Provide support to the Client Relations Manager as needed

Requirements: - Minimum of 3 years of experience in a client-facing role - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office Suite - Bachelor's degree in Communications, Business, or related field preferred

Benefits: - Free accommodation for remote work - Joining Bonus - Dental insurance - Opportunity for career growth and development

Working Environment: At Voiceworks, we prioritize employee well-being through health and wellness initiatives. We believe in creating a supportive and inclusive work environment where all employees can thrive and reach their full potential.

Deadline to Apply: Please submit your application by May 8, 2024. Only shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement: Voiceworks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace for all our employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.