Contact Center Specialist

Job Description Quooker is seeking a Contact Center Specialist to join our team in Eindhoven, NL. As a full-time Associate Level position, the Contact Center Specialist will be responsible for providing exceptional customer service through various communication channels including phone, email, and live chat.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a timely and professional manner. 2. Manage and resolve customer complaints and issues to ensure customer satisfaction. 3. Provide product information and recommendations to customers. 4. Process orders, returns, and exchanges accurately. 5. Collaborate with other departments to resolve customer issues and improve processes. 6. Maintain accurate customer records in the database. 7. Continuously look for ways to improve the customer experience. 8. Take ownership of customer concerns and follow up to ensure resolution.

Requirements: 1. 4 years of experience in a customer service or contact center role. 2. Resourceful and motivated individual who thrives in a fast-paced environment. 3. Strong leadership and teamwork skills. 4. Excellent communication and problem-solving abilities. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work flexible hours and weekends as needed.

Benefits: 1. Paid overtime for additional hours worked. 2. Profit sharing opportunities based on company performance. 3. Training and professional development programs to support career growth.

Working Environment: At Quooker, we prioritize understanding and empathy in all interactions. Our team values teamwork and collaboration to provide the best possible customer experience.

Equal Opportunity Statement: Quooker is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 13, 2024

We look forward to welcoming a talented and dedicated Contact Center Specialist to our team at Quooker. If you meet the requirements and are interested in this position, please apply before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.