Contact Center Specialist - Work from home

Job Description:

Bugaboo International is seeking a Contact Center Specialist to work remotely from home. As a Contact Center Specialist, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include answering phone calls, responding to emails, and assisting customers with any inquiries or issues they may have.

Responsibilities: 1. Answer incoming phone calls and respond to customer emails in a timely and professional manner. 2. Assist customers with product information, troubleshooting, and order processing. 3. Resolve customer complaints and issues with a focus on problem-solving and negotiation. 4. Ensure customer satisfaction by providing accurate and helpful information. 5. Document all customer interactions and follow up on any pending issues. 6. Collaborate with other departments to ensure a smooth customer experience. 7. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Reliable and passionate individual with a desire to deliver exceptional customer service. 2. Strong problem-solving and negotiation skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. High school diploma or equivalent. 6. Proficiency in Microsoft Office and CRM software. 7. Experience in a customer service or call center role is a plus, but not required.

Benefits: - Retirement plan - Vision insurance - Profit sharing

Working Environment: Bugaboo International provides opportunities for unlimited personal and professional growth. We foster a supportive and inclusive work environment where employees can thrive and succeed.

Equal Opportunity Statement: Bugaboo International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to diversity and inclusion in the workplace.

Deadline to Apply: May 17, 2024

If you are a reliable and passionate individual with excellent customer service skills, we encourage you to apply for the Contact Center Specialist position at Bugaboo International. Join our team and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.