Remote Customer Care Associate

TomTom is seeking a Remote Customer Care Associate to join our team in Amsterdam, NL. As a vital member of our customer care team, the successful candidate will be responsible for providing exceptional service to our customers through various remote communication channels.

Responsibilities: - Respond to customer inquiries and provide accurate information regarding products and services - Address customer concerns and resolve issues in a professional and timely manner - Maintain a positive and empathetic attitude towards customers at all times - Process customer orders, returns, and exchanges efficiently - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions and transactions

Requirements: - 3 years of prior experience in a customer service or related role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and the ability to think on your feet - Adaptable and able to thrive in a fast-paced environment - Energetic with a positive attitude towards customers and colleagues - Ability to work effectively in a team-oriented setting - Proficiency in using customer service software and tools - Fluency in English and Dutch is required

Benefits: - Parental leave for new parents - Employee discounts on TomTom products - Disability insurance coverage

Working Environment: At TomTom, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch service to our customers while fostering a supportive and collaborative work environment.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: TomTom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. We are committed to diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.