Customer Care Manager - Work from home

Job Description:

Synkero is seeking a dedicated and driven Customer Care Manager to join our team. This is a full-time, work-from-home position located in Den Haag, NL. The ideal candidate will have a minimum of 8 years of experience in customer service or related fields and possess a mid-to-senior level of seniority.

Responsibilities: 1. Build and maintain strong relationships with customers, ensuring their needs are met and exceeded. 2. Develop and implement strategies to improve customer satisfaction and retention. 3. Manage a team of customer care representatives, providing guidance and support as needed. 4. Analyze customer feedback and data to identify trends and make recommendations for improvement. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Handle escalated customer complaints and issues, striving for a quick and satisfactory resolution. 7. Conduct regular training sessions for customer care representatives to enhance their skills and knowledge. 8. Develop and implement customer care policies and procedures to ensure consistency and efficiency.

Requirements: 1. 8+ years of experience in customer service or a related field. 2. Strong dedication to understanding and exceeding customer expectations. 3. Creativity and emotional intelligence to effectively communicate with customers. 4. Excellent problem-solving skills and the ability to think on your feet. 5. Strong leadership skills and the ability to motivate and inspire a team. 6. Excellent communication and interpersonal skills. 7. Ability to work independently and manage multiple tasks simultaneously. 8. Bachelor's degree in a related field preferred.

Personality Traits: Dedicated, Driven

Soft Skills: Creativity, Emotional Intelligence

Benefits: 1. Training & professional development opportunities. 2. Company transportation for business-related travel. 3. Joining Bonus for new hires.

Working Environment: Our team at Synkero is dedicated to understanding and exceeding customer expectations. We strive to create a positive work environment where our employees can thrive and grow.

Equal Opportunity Statement: Synkero is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.