Customer Care Representative - Work from home

Job Description:

We are looking for a motivated and energetic Customer Care Representative to join our team at KPN, a leading telecommunications company based in Utrecht, NL. As a Customer Care Representative, you will be responsible for providing exceptional customer service through various channels such as phone, email, and chat. This is a full-time position with the flexibility to work from home.

Responsibilities: 1. Handle customer inquiries and issues in a professional and timely manner. 2. Assist customers with account inquiries, billing questions, and technical support. 3. Troubleshoot and resolve customer complaints and issues to ensure customer satisfaction. 4. Provide product information and recommendations to customers. 5. Process orders, refunds, and exchanges as needed. 6. Maintain accurate customer records and documentation. 7. Collaborate with other teams to ensure a seamless customer experience. 8. Meet and exceed customer service metrics and goals.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written. 3. Strong decision-making and problem-solving skills. 4. Energetic and motivated personality. 5. Ability to work independently and in a team environment. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent.

Benefits: 1. Free accommodation for remote workers. 2. Remote work flexibility. 3. Profit sharing opportunities. 4. Opportunities for career growth and development.

Working Environment: At KPN, we encourage curiosity and questioning to fuel innovation and growth. We value diversity and inclusion in the workplace and strive to create a collaborative and supportive environment for all employees.

Equal Opportunity Statement: KPN is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 13, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity to work from home as a Customer Care Representative, we encourage you to apply and join our team at KPN.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.