Customer Service Manager - Work from home

Job Description: As a Customer Service Manager at NXP Semiconductors, you will be responsible for managing a team of customer service representatives who are dedicated to providing exceptional service to our clients. This role is a full-time position that allows you to work from the comfort of your own home.

Responsibilities: - Manage a team of customer service representatives, providing guidance and support to ensure excellent customer service - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer service metrics and report on performance to senior management - Handle escalated customer inquiries and issues in a timely and professional manner - Collaborate with other departments to resolve customer issues and improve processes - Develop training programs for customer service staff to ensure they have the knowledge and skills to effectively serve our clients - Stay up-to-date on industry trends and best practices in customer service

Requirements: - 5 years of experience in customer service or a related field - Motivated and energetic personality traits - Strong cooperation and planning skills - Excellent communication and leadership abilities - Proficiency in Microsoft Office and customer service software - Bachelor's degree in business administration or a related field (preferred)

Benefits: - Dental insurance - Paid sick leave - Retirement plan

Working Environment: At NXP Semiconductors, we encourage a spirit of exploration and taking calculated risks for growth. As a Customer Service Manager, you will have the opportunity to innovate and drive positive change in a fast-paced and dynamic environment.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: NXP Semiconductors is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.