Customer Service Manager - Work from home

WeTransfer is seeking a reliable and confident Customer Service Manager to join our team in Eindhoven, NL. This is a full-time, work-from-home position at a mid-to-senior level, requiring at least 7 years of experience in customer service management.

Responsibilities: 1. Manage a team of customer service representatives, providing guidance and support to ensure a high level of customer satisfaction. 2. Develop and implement strategies to improve customer service processes and procedures. 3. Monitor customer service metrics and KPIs to identify areas for improvement and implement solutions. 4. Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction. 5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. 6. Conduct regular performance reviews and provide ongoing training and development opportunities for team members. 7. Stay current on industry trends and best practices in customer service management.

Requirements: 1. 7+ years of experience in customer service management. 2. Strong communication and interpersonal skills. 3. Excellent problem-solving abilities. 4. Ability to work independently and lead a remote team effectively. 5. Experience with CRM software and other customer service tools. 6. Bachelor's degree in Business Administration or a related field preferred. 7. Strong cooperation and people management skills.

Benefits: - Life insurance - Medical coverage - Vision insurance - Competitive salary and bonus structure

Working Environment: At WeTransfer, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees can thrive and grow professionally.

Deadline to Apply: 2024-05-08

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.