Remote Customer Service Officer

Job Description:

Synkero, a leading technology company based in Den Haag, NL, is seeking a skilled and experienced Remote Customer Service Officer to join our dynamic team. As a Customer Service Officer, you will be responsible for providing exceptional customer support to our clients through various communication channels. This role is crucial in maintaining positive relationships with our clients and ensuring their overall satisfaction with our products and services.

Responsibilities: - Respond to customer inquiries and resolve issues promptly and efficiently - Act as a liaison between customers and internal teams to ensure prompt resolution of issues - Provide product information and technical support to customers - Identify and escalate priority issues to the appropriate teams - Maintain accurate records of customer interactions and transactions - Collaborate with team members to improve customer service processes and procedures - Assist in generating reports and analyzing customer feedback to improve service quality - Stay up to date on product knowledge and industry trends to better assist customers

Requirements: - Bachelor's degree or equivalent work experience - Minimum of 2 years of experience in customer service or a related field - Proven ability to work remotely and manage time effectively - Excellent communication skills, both written and verbal - Strong problem-solving skills and ability to think critically - Ability to remain calm and composed under pressure - Driven and resilient with a strong desire to help customers - Proficient in using customer service software and tools - Fluency in multiple languages is a plus

Benefits: - Paid Time Off (PTO) - Company transportation for local employees - Company-provided equipment for remote work

Working Environment: At Synkero, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. We value innovation, collaboration, and a commitment to excellence in everything we do.

Equal Opportunity Statement: Synkero is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 13, 2024

If you meet the requirements and have a passion for providing exceptional customer service, we encourage you to apply for the Remote Customer Service Officer position at Synkero. Join us in shaping the future of customer support in the technology industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.