Customer Success Manager

Job Description:

BUX is seeking a talented and experienced Customer Success Manager to join our team in Utrecht, NL. As a mid-to-senior level professional with at least 6 years of experience in the customer success field, you will play a key role in driving customer satisfaction and retention for our company.

Responsibilities: - Serve as the primary point of contact for key customer accounts, ensuring their needs are met and issues are resolved in a timely manner - Develop and implement customer success strategies to drive retention and growth - Collaborate with sales, product, and marketing teams to ensure seamless customer experiences - Conduct regular check-ins with customers to gather feedback and identify opportunities for improvement - Analyze customer data to track performance metrics and identify trends - Provide product training and support to customers as needed - Lead cross-functional initiatives to improve the overall customer experience - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in business or a related field - Proven track record of success in customer success roles, preferably in the tech industry - Strong problem-solving skills and the ability to think creatively - Excellent teamwork skills and the ability to collaborate with a diverse group of stakeholders - Independent and energetic personality with a passion for delivering exceptional customer service - Strong communication and presentation skills - Experience with CRM software and data analysis tools

Benefits: - Medical coverage - Employee discounts - Dental insurance

Working Environment: At BUX, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe in empowering our team members to take ownership of their work and make a real impact on our business.

Equal Opportunity Statement: BUX is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.