Customer Success Manager - Work from home

Position: Customer Success Manager - Work from Home

Company: Scotch & Soda

Location: Eindhoven, NL

Job Type: Full-time

Seniority: Mid-to-Senior Level

Years of Experience: 7

Personality Traits: Independent, Dedicated

Soft Skills: Adaptability, Attention to Detail

Benefits: Relocation Allowance, Paid Overtime, Paid Sick Leave

Working Environment: Continuously learn and adapt to stay ahead in a rapidly changing world

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Scotch & Soda is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status.

Job Description:

As a Customer Success Manager at Scotch & Soda, you will be responsible for ensuring that our customers have a seamless experience with our products and services. Your primary focus will be on building strong relationships with clients, understanding their needs, and providing solutions to any issues they may encounter. You will work closely with the sales and marketing teams to ensure customer satisfaction and retention.

Responsibilities: - Serve as the primary point of contact for customers, addressing any inquiries or concerns in a timely manner - Develop strong relationships with key clients to understand their goals and challenges - Collaborate with the sales team to upsell and cross-sell products and services to existing customers - Monitor customer satisfaction and retention metrics, and develop strategies to improve them - Provide product demos and training to customers to ensure they are maximizing the value of their purchases - Work with the product development team to relay customer feedback and suggest improvements - Analyze customer data to identify trends and opportunities for growth

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Minimum of 7 years of experience in customer success or account management - Proven track record of building and maintaining strong client relationships - Excellent communication and presentation skills - Ability to work independently and manage multiple priorities - Strong problem-solving skills and attention to detail - Experience working in a remote or virtual environment - Proficiency in CRM software and Microsoft Office Suite

If you are a dedicated and independent individual with a passion for customer success, we encourage you to apply for this exciting opportunity to join our team at Scotch & Soda. We offer a competitive salary, benefits package, and a supportive working environment that values continuous learning and growth. Apply now and be part of a dynamic and innovative team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.