Customer Support Associate

Job Description:

TomTom is seeking a motivated and confident Customer Support Associate to join our team in Eindhoven, NL. As a full-time Associate level position, the Customer Support Associate will be responsible for providing excellent customer service and support to our clients. The ideal candidate will have a minimum of 3 years of experience in a customer support role and possess strong decision-making and project management skills.

Responsibilities: - Respond to customer inquiries promptly and professionally via phone, email, and chat - Troubleshoot and resolve customer issues effectively and efficiently - Collaborate with internal teams to escalate and resolve complex customer problems - Provide product information and technical support to customers - Keep accurate records of customer interactions and transactions - Identify opportunities to improve customer service processes and procedures - Stay up-to-date on company products and services to effectively assist customers - Meet and exceed customer satisfaction goals

Requirements: - Minimum of 3 years of experience in a customer support role - Excellent communication skills and a positive attitude - Strong decision-making and project management skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Paid sick leave - Company transportation - Visa sponsorship

Working Environment: At TomTom, we offer a flexible environment that adapts to change with speed and efficiency. Our team is dedicated to providing the best possible customer support while fostering a collaborative and inclusive work culture.

Equal Opportunity Statement: TomTom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.