Live Chat Manager

Ultimaker is seeking a reliable and hardworking Live Chat Manager to join our team in Rotterdam, NL. As the Live Chat Manager, you will be responsible for overseeing and managing our live chat support system to ensure seamless communication between our customers and our team.

Responsibilities: - Manage a team of live chat agents to provide high-quality customer support through our live chat system - Monitor live chat conversations to ensure timely and accurate responses to customer inquiries - Analyze live chat data and metrics to identify areas for improvement and implement strategies to increase efficiency and customer satisfaction - Develop and implement training programs for live chat agents to enhance their communication skills and product knowledge - Collaborate with other departments to ensure consistent messaging and alignment with company policies and procedures - Stay up-to-date on industry trends and best practices in live chat support to continuously improve our processes

Requirements: - Bachelor's degree in a related field - Minimum of 5 years of experience in customer support or live chat management - Excellent communication and interpersonal skills - Strong analytical skills and ability to interpret data - Proven track record of managing a team and achieving performance goals - Ability to prioritize tasks and manage time effectively - Experience with live chat software and CRM systems - Knowledge of customer service best practices

Benefits: - Dental insurance - Joining Bonus - Paid Time Off (PTO)

Ultimaker is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability.

Deadline to apply: 2024-05-08

If you are a motivated and dedicated individual with a passion for customer service and communication, we encourage you to apply for the position of Live Chat Manager at Ultimaker. Join us in our mission to provide top-notch support to our customers and drive success for our company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.