Online Client Relations Manager

As the Online Client Relations Manager at Voiceworks in Rotterdam, NL, you will be responsible for maintaining and building strong relationships with clients in the online space. This role requires a proactive and energetic individual who is adaptable to changing market trends and client needs.

Responsibilities: 1. Develop and implement client relations strategies to increase customer satisfaction and retention. 2. Manage communication with clients through various online channels such as email, social media, and chat. 3. Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner. 4. Analyze client feedback and data to identify trends and opportunities for improvement. 5. Present findings and recommendations to senior management to drive strategic initiatives. 6. Negotiate contracts and agreements with clients to ensure mutual benefit. 7. Stay up-to-date on industry trends and best practices in online client relations.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 6 years of experience in client relations or a related field. 3. Strong negotiation and presentation skills. 4. Energetic and adaptable personality traits. 5. Experience working in a fast-paced online environment. 6. Excellent communication and interpersonal skills.

Benefits: 1. Travel and spending expenses covered. 2. Life insurance and retirement plan options. 3. Opportunities for career advancement within the company.

Working environment: At Voiceworks, we leverage data to inform decisions and drive strategic initiatives. Our team is collaborative, innovative, and dedicated to providing excellent service to our clients.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Voiceworks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.