Online Client Support Representative

Job Description:

TransIP is seeking a resourceful and motivated Online Client Support Representative to join our team in Utrecht, NL. As a key member of our customer support team, you will be responsible for providing exceptional online support to our clients, resolving inquiries and technical issues promptly and efficiently.

Responsibilities: - Respond to client inquiries via email, chat, and phone in a timely and professional manner - Troubleshoot and resolve technical issues related to our products and services - Provide guidance and support to clients on using our online platform - Collaborate with internal teams to escalate and resolve complex client issues - Maintain accurate records of client interactions and transactions in the company database - Identify opportunities for process improvement and contribute to ongoing training efforts

Requirements: - Bachelor's degree in a related field or equivalent work experience - Strong written and verbal communication skills - Critical thinking and problem-solving abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using online support tools and platforms - No previous experience required - we welcome entry-level candidates eager to learn!

Personality Traits: - Resourceful: Ability to find creative solutions to client issues - Motivated: Driven to provide the best possible support to our clients

Soft Skills: - Critical Thinking: Ability to analyze information and make informed decisions - Problem-Solving: Aptitude for resolving complex issues effectively

Benefits: - Retirement plan - Medical coverage - Employee discounts

Working Environment: At TransIP, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch support to our clients and fostering a collaborative and inclusive work environment.

Equal Opportunity Statement: TransIP is an equal opportunity employer and is committed to providing a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, sexual orientation, religion, age, or disability.

Deadline to apply: 2024-05-17

Join our team and be part of a dynamic and innovative company dedicated to providing superior online client support! Apply now to take the first step in your career with TransIP.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.