Online Contact Center Assistant

Fairphone is seeking an Online Contact Center Assistant to join our dynamic team in Utrecht, NL. As an entry-level position, we are looking for individuals with at least 1 year of experience who are resourceful, resilient, possess emotional intelligence, and have strong attention to detail.

Responsibilities: 1. Responding to customer inquiries via email, chat, and social media in a timely and professional manner. 2. Providing accurate information about our products, services, and policies. 3. Assisting customers with order processing, returns, and exchanges. 4. Troubleshooting technical issues and escalating to the appropriate department when necessary. 5. Maintaining a positive and helpful attitude when interacting with customers. 6. Collaborating with other team members to improve overall customer satisfaction.

Requirements: 1. Minimum of 1 year of experience in a customer service or contact center role. 2. Excellent communication skills, both written and verbal. 3. Ability to multitask and prioritize in a fast-paced environment. 4. Strong problem-solving skills and ability to think on your feet. 5. Proficiency with computer systems and software applications. 6. High school diploma or equivalent.

Benefits: 1. Disability insurance to ensure the well-being of our team members. 2. Company-issued equipment to support your work-from-home setup. 3. Ongoing training and professional development opportunities to help you grow in your career.

Working Environment: At Fairphone, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where every team member is valued and has the opportunity to succeed.

Equal Opportunity Statement: Fairphone is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

Deadline to apply: 2024-05-08

If you are passionate about customer service, have a desire to make a positive impact, and meet the requirements listed above, we encourage you to apply for the Online Contact Center Assistant position at Fairphone. Join our team and help us create a more sustainable future for all.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.