Online Customer Service Officer

Job Description:

Vanderlande is seeking a dynamic and energetic Online Customer Service Officer to join our team in Eindhoven, NL. As an Associate Level role, this position requires a minimum of 4 years of experience in customer service. The ideal candidate will possess strong presentation and research skills, as well as a drive to deliver exceptional customer service.

Responsibilities: 1. Respond to customer inquiries and provide product information via online channels such as email, live chat, and social media. 2. Process orders and handle returns or exchanges efficiently and accurately. 3. Troubleshoot technical issues with products or services and escalate to the appropriate team if necessary. 4. Monitor online reviews and feedback to identify areas for improvement and address customer concerns. 5. Collaborate with cross-functional teams to ensure a seamless customer experience across all online platforms. 6. Maintain a positive and professional attitude in all customer interactions. 7. Stay up-to-date on industry trends and competitor offerings to better assist customers.

Requirements: 1. Bachelor's degree in Business, Communications, or related field preferred. 2. Strong communication skills, both written and verbal. 3. Proficiency in Microsoft Office Suite and familiarity with online customer service platforms. 4. Ability to multitask and prioritize workload in a fast-paced environment. 5. Previous experience in e-commerce or online retail customer service is a plus. 6. Ability to work independently and as part of a team.

Benefits: - Disability insurance - Travel & spending expenses - Paid Time Off (PTO)

Working Environment: At Vanderlande, we are committed to giving back to the community through corporate social responsibility initiatives. Our employees have the opportunity to participate in volunteer activities and support causes that are important to them.

Equal Opportunity Statement: Vanderlande is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-22

If you meet the qualifications and are excited about the opportunity to join a global leader in the industry, we encourage you to apply for the Online Customer Service Officer position at Vanderlande in Eindhoven, NL.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.