Remote Service Engineer

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Remote Service Engineer (Ultrasound)

Apply locations United States of America - Home Based time type Full time posted on Posted 2 Days Ago job requisition id 523956

Job Title

Remote Service Engineer (Ultrasound)

Job Description

523956 Remote Service Engineer (Ultrasound)

This team is responsible for providing rapid solutions to our Ultrasound customers. You will work with a great group of Philips Technical Team members in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers and taking on projects to better our team.

Your role:

You will combine your technical, networking, and customer interaction skills utilizing the latest remote access technologies to assist healthcare customers with Philips Ultrasound products.

• Acting as a Remote Service Engineer (RSE), the aim of your job is to provide telephone, remote technical support, and provide remote diagnostics to external healthcare customers and field partners utilizing the latest remote access technologies. You will be responsible for:
• Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
• Resolving customer service events by leveraging Philips tools and resources as needed
• Timely escalation of customer product issues for evaluation and action by higher level support
• Utilization of appropriate remote tools to resolve issues and thus avoid dispatching of service call to Field Service Engineer
• Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
• Driving increased productivity through utilization of remote tools and technical skills

You're the right fit if:

• 2 year/ Associates Degree or equivalent is required; 4 year technical degree preferred
• 5 years strong Ultrasound experience on Philips systems
• Computer networking experience is preferred
• Effective communication skills
• Ability to troubleshoot and think logically about solutions
• Strong interpersonal skills with teams and customers
• Prioritization and time management
• Technical solutions authoring
• Ability to solve mechanical and electrical problems using appropriate tools
• Ability to utilize MS office and other CRM products and applications
• Ability to type 30 words per minute
• Ability to demonstrate versatility with a variety of Philips products and customers
• Travel will be determined according to business requirements

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business .
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

Philips Transparency Details:

The pay range for this position is $35.34 to $60.58, hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran