Web Chat Manager

As the Web Chat Manager at TransIP, located in the vibrant city of Amsterdam, NL, you will play a crucial role in managing and optimizing our web chat platform to provide exceptional customer service to our clients. This is a full-time position at a mid-to-senior level, requiring a minimum of 8 years of experience in a similar role.

Responsibilities: - Lead and manage a team of web chat representatives to ensure timely and effective communication with customers - Develop and implement strategies to improve customer satisfaction and increase efficiency in the web chat operation - Monitor and analyze web chat performance metrics to identify areas for improvement and make data-driven decisions - Collaborate with other departments to ensure seamless integration of web chat support with other customer service channels - Train and coach team members on best practices for web chat communication and customer service skills - Stay up-to-date on industry trends and technological advancements in web chat platforms to continuously improve our service offerings

Requirements: - Proven experience in managing web chat operations, preferably in a fast-paced customer service environment - Strong organizational and leadership skills with the ability to adapt to changing priorities - Confident decision-making and problem-solving abilities to address customer issues effectively - Excellent planning and time management skills to ensure efficient use of resources - Ability to work well under pressure and meet deadlines in a dynamic work environment - Bachelor's degree in a related field or equivalent work experience

Personality traits: - Adaptable: Able to adjust to changes in priorities and strategies quickly - Confident: Able to lead a team and make decisions with conviction

Soft skills: - Problem-solving: Able to identify issues and find effective solutions - Planning: Able to organize and prioritize tasks to meet objectives

Benefits: - Medical coverage for employees and their families - Parental leave for new parents - Free food provided in our office

Working environment: At TransIP, we provide opportunities for unlimited personal and professional growth. We encourage our employees to take on new challenges and develop their skills to reach their full potential.

Deadline to apply: 2024-05-08

Equal opportunity statement: TransIP is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.