Service Desk Technician

We're seeking an experienced IT Service Desk Technician to join our newly created, growing team. You'll be part of a global team of 25-30 people distributed in 5 locations around Europe, reporting to the Service Desk Lead as part of the Enabling Platforms and Shared Services department. This role is ideal for an IT professional looking to take the next step in her career because you will provide high-quality support to our internal users, using your expertise to deliver efficiency, customer satisfaction and IT excellence. This is an on site job with flexible hours. Business travel to one of our smaller offices may be expected every other month. What you'll do: Be a point of escalation for complex IT issues, providing first and second-line support, e.g., Resolve complex user issues related to hardware, software, network connectivity, mobile phones or peripherals. Identify root causes of recurring issues and propose solutions for process improvement. Implement and refine triage processes to streamline incident management and improve resource allocation. Collaborate with different teams across all Adevinta Hubs to enhance end-user computing service delivery processes. Participate or take a role in global and local IT projects to improve our customer experience and automate recurring task Mentor junior team members, sharing knowledge and best practices to facilitate their professional development. Who you are: Bachelor’s degree in Computer Science or related field. 3+ years experience in technical support or IT service desk, focusing on incident resolution and request fulfilment. Strong Experience in providing outstanding customer service and problem-solving skills. Expertise in Apple and Windows operating systems and hardware, IT infrastructure including video conferencing, printers, networking. Experience with ITIL, incident management and request fulfilment. Commitment to staying updated on emerging technologies. Excellent English skills, spoken and written. Local language fluency required.