Web Chat Manager - Remote Work

We are seeking a talented Web Chat Manager to join our team at Jacobs Douwe Egberts. This full-time position allows for remote work, providing flexibility and the opportunity to work from the comfort of your own home.

As a Mid-to-Senior Level Web Chat Manager, you will be responsible for managing the web chat platform, ensuring an exceptional customer experience through timely and accurate responses. Your responsibilities will include monitoring chat conversations, analyzing data to identify trends and areas for improvement, developing chat scripts and guidelines, and training team members on best practices for effective chat communication.

To be successful in this role, you must have a minimum of 8 years of experience in a similar position, with a proven track record of delivering outstanding results. You should be reliable and confident in your abilities, with strong critical thinking skills and the ability to present ideas effectively to stakeholders.

In addition to a competitive salary, Jacobs Douwe Egberts offers a comprehensive benefits package that includes vision insurance, training and professional development opportunities, and a joining bonus. Our working environment is fast-paced and dynamic, allowing you to achieve success while working alongside a team of like-minded professionals focused on delivering impactful results.

If you are interested in this exciting opportunity, please submit your application by the deadline on May 17, 2024.

Equal Opportunity Statement: Jacobs Douwe Egberts is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.