Duty Manager

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guest.What will you be doing?As a Duty Manager, you will play a vital role in supporting our guest-facing colleagues, contributing to the creation of uniquely personalized guest journeys. By helping a collaborative environment both in the front and back of house operations, you will empower your colleagues to excel in their interactions with guests and each other, all while maintaining the highest standards of quality in our processes.Responsibilities:Provide operational support to front and back-of-house teams for exceptional guest experiences.Act as a liaison between guests, management, and various hotel departments.Collaborate with the Guest Service Team to oversee daily operations proactively.Manage communication processes, including daily meetings and event coordination.Handle guest issues, complaints, and VIP interactions with efficiency and diplomacy.Requirements:Previous experience in a similar role within the hospitality industry.Excellent communication, leadership, and decision-making skills.Strong organizational and administrative abilities.Ability to thrive in a fast-paced environment.Problem-solving and conflict resolution expertise.Qualifications:Minimum of 1 year of experience in a duty management role.Bachelor's degree in Hospitality Management or related field preferred.Proficiency in hotel management software.Demonstrated success in guest service and issue resolution.Flexibility in working hours and on-call duties as needed.Salary will be discussed during the interview.Whats in it for you?Experience Stay at Kimpton De Witt as part of our introduction program5 complimentary nights per year at all Lore Group hotelsEmployee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels50% discount in restaurants & bars at 16 partner hotels in the cityStaff eventsPrepared meals in the canteenDiscount on Health InsurancesClothing allowance (if applicable)Shoe allowanceTravel allowanceLocation: Amsterdam