Hardware Support Specialist

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Hardware Support Specialist

Apply locations Schiphol, Netherlands time type Full time posted on Posted 5 Days Ago job requisition id 106642

Role and Responsibilities

Join our team providing maintenance, upgrades, and support for CAE flight simulators worldwide. You’ll be based at our facility near Schiphol Airport in Amsterdam and will provide hardware and integration support for our customers here in the Netherlands and around the world.

We’re interested in speaking to hardware specialists and maintenance/ support engineers with excellent problem-solving skills and a drive for customer satisfaction. You’ll also provide support for system upgrades which could include actuators, screens, panels, and control systems.

No two days are the same and travel is a big part of this role – you could spend up to half of your time at customer locations in Europe, Asia, USA and elsewhere.

The role we are offering you

• Providing maintenance, support, and upgrades to simulator hardware (such as actuators, control systems, panels)

• Responding proactively to customer support queries and issues in order to prevent downtime

• Leading and offering technical support to hardware engineers during integration of systems

• Scheduling and coordinating hardware integration tasks with other groups

• Supporting formal customer reviews

• Resolving acceptance faults, either directly or through other subject matter experts

• Providing technical expertise during subjective and objective evaluations of training devices

• Providing project information statuses and risks to management

• Travelling worldwide to CAE customer sites to integrate hardware solutions

Our ideal candidate has:

• Degree qualification (or equivalent experience) in engineering field

• Technical expertise in hardware support, maintenance, troubleshooting, debugging

What else would be beneficial/ desirable?

• Prior experience or knowledge of aircraft systems/aerospace

• Experience on Visual Systems

Location:

Amsterdam (near Schiphol airport).

The team operate a hybrid approach to remote/ office working, and this role will involve a large amount of international travel.

What kind of person will succeed in this team?

We’re looking for a results-driven problem-solver. It’s a customer facing role and some of the problems you’ll face will be time critical for our customers and for CAE, so it would suit someone who is driven, fast paced, and able to adapt quickly.

CAE offers:

• Generous salary including holiday allowance

• 25 days paid vacation

• Travel/ commuting reimbursements

• Company pension

About us

With over 10,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more:

#LI-MJ1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value 'One CAE', we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

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At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.