Account Coordinator Energy

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Account Coordinator Energy provides top-notch support to our clients. You'll be the first point of contact, own the communications liaise internally with pricing and operations to solve their problems and ensuring they get the most out of our solutions.

Essential Job Functions: 

• Coordinate receipt of new booking with internal operations, ensure sop and working instructions are used and ensure general client inquiries, invoice questions and client complaints are documented and resolved within an assigned SLA's.


• Resolved the client's complaint; datamining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution via STARS. 


• Answer customer inquiries via phone, email, and live chat. Make it snappy. No one likes waiting. 


• Using powerbI to ensure the outflow to C View and other milestone tools are 100% accurate and intime. Show them how awesome our product is. 


• Collaborate with the product team to improve user experience. Your feedback is vital. 


• Keep accurate records of customer integrations alongside other CWW regional stations and CWW sales account owner.  


• Other duties as assigned. 

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities:

• Superb communication skills. 

Other Skills/Abilities:

• Superb communication skills. 


• Excellent problem-solving skills. 


• Ability to work under pressure. 


• Proficiency in using customer support software and tools. 


• Patience and empathy. Our clients are our Kings. Treat them that way. 


• Client Service skills. 


• Quality Focus. 


• Problem Solving. 


• Freight Forwarding Knowledge. 


• Documentation Skills. 


• Listening. 


• Resolving Conflict. 


• Ability to multi-task. 

Education and Experience:

• MBO/HBO or equivalent.


• A minimum of 3+ years in customer support role & ideally project freight forwarding. 


• VGB Certification required. 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

 At Crane Worldwide3 Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

 Where recruitment support is required, we will engage trusted partners through a formal written agreement. Any CVs received without such an agreement will be treated as direct applications, and (Company Name) will not be liable for any associated placement fees.

 We appreciate your cooperation in respecting this policy.