Account Manager

As Account Manager, you own and grow a portfolio of existing customers. Your focus is on retention, expansion and client satisfaction. You deepen relationships with system integrators and solution partners, ensure customers get maximum value from ARVOO’s products, identify upsell and cross-sell opportunities, and coordinate internal resources to deliver on commitments.

Key responsibilities

• Build account plans (across a range of account types and sizes) that drive retention, expansion and customer advocacy;
• Lead regular business reviews, track performance against agreed actions, and turn insights into clear next steps;
• Proactively identify upsell and cross-sell opportunities across the ARVOO portfolio;
• Oversee renewals and ongoing commercial terms, ensuring timely forecasting and accurate CRM hygiene;
• Keep customers informed on relevant new products, features and services;
• Act as the voice of the customer internally, shaping roadmap priorities with evidence and data;
• Manage issues with urgency, drive resolution and communicate clearly on status;
• Represent ARVOO at client/partner meetings and trade fairs.

Background & experience

• Based in The Netherlands;
• Preferably Bachelor’s degree level education in a technical or commercial field;
• Ideally 2+ years relevant experience in account management or customer success in an international B2B and/or B2G setting;
• Experience with tender processes and managing complex contracts is a plus.

Skills & attributes

• Driven self-starter with a passion for building strong, long-term customer relationships;
• Strong interest in complex software and hardware solutions; able to build technical credibility;
• Able to build and execute account plans with measurable targets;
• Highly organised, thorough and dependable; engaging and empathic in customer interaction;
• Comfortable in an entrepreneurial environment; willing to cover a wide range of tasks.

Languages & practical

• Highly proficient in Dutch and English (spoken and written); French and/or German is an advantage;
• Comfortable with national and international travel where needed to support account and partner needs;
• Experienced with Microsoft Office and common business software, including CRM;
• Valid driving licence.

ARVOO offers a professional and dynamic working environment where you’ll have the freedom to make impact and grow with the business.

ARVOO provides attractive employment conditions, including:

• Fixed-term contract for 40 hours per week, with the prospect of a permanent contract;
• Competitive salary, based on experience and education;
• Company car, plus phone and laptop;
• 8% holiday allowance and 25 vacation days per year (based on full-time employment);
• A friendly team culture (coffee and table football during lunch).