AI Prompt Engineer

Making a difference with our innovative, reliable and user-friendly digital workplace services. The ING tribe Global Workplace Services WPS is responsible for the digital workplace of all 80.000+ global ING employees. We ensure that our colleagues can work simply and safely from any device, wherever they are in the hybrid world. We deliver our services that are vital to ING’s business operations from four locations: Netherlands, Germany, Poland and the Philippines.

So, when working for our team, you can make a tremendous impact! Are you up for it?

Currently we are looking for an AI Prompt Engineer in the Netherlands to be part of the team responsible for delivering the digital workplace of the future.

About the role

We’re building a network of smart, helpful Microsoft Copilot powered agents that make it easier for our colleagues in ING to get things done. M365 Copilot, Copilot Studio and Power Platform are at the heart of this. We’re looking for an engineer who can help us scale our agentic AI capabilities across ING, starting with an employee support agent, and expanding into other domains across ING like Finance and Operations. You’ll work closely with product owners, designers, and domain experts to build, test, and improve conversational agents that are intuitive, accessible, and genuinely useful.

What you’ll do

• Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation (to humans or systems).

• Develop state-of-the-art prompts that drive use cases to value.

• Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain — including support for media like images and videos.

• Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing — with a focus on accessibility, localisation, and user feedback.

• Champion accessibility in everything you build — including keyboard-first navigation, screen reader support, and speech-to-text/text-to-speech capabilities.

• Integrate agents with 3rd party applications such as ServiceNow enabling seamless, pre-filled ticket creation and status updates.

• Collaborate on measurement strategies that go beyond star ratings — helping us capture meaningful feedback and improve continuously.

• Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth across ING.

• Contribute to validating other employee facing AI capabilities such as Gemini Enterprise

About you

• Prompt Design Expertise: Experienced in crafting, refining, and evaluating prompts for GenAI agents, chatbots, or Copilot Studio.

• Proven experience with Microsoft Copilot Studio and Power Platform, including: Power Automate (for backend flows and integrations) & Power Apps (for internal tooling and UI extensions)

• Strong knowledge of M365, EntraID and Azure AD and related security principles and controls.

• Proficiency in:

• Microsoft Graph, YAML, Python, HTML/CSS and/or JSON (for adaptive cards and data handling)

• Familiarity with APIs and integration patterns

• Understanding of accessibility standards (WCAG) and localisation best practices.

• Experience with other AI Models such as Google Gemini Enterprise

• Strong analytical skills

Nice-to-Have:

• Experience with Azure Bot Framework,  Dataverse

• Experience leveraging Model Context Protocol (MCP)

• Knowledge of CI/CD pipelines for Power Platform

• Background in UX writing or conversational design

• JavaScript/TypeScript.

What We’re Looking For

• You’re a builder — you like to ship things that work and make people’s lives easier.

• You’re collaborative — you work well with business stakeholders, such domain experts and product owners.

• You’re pragmatic — you know when to go fast and when to slow down.

• You’re a self-starter – you take the initiative and get things done.

• You care about the details — especially when it comes to accessibility and user experience.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience

• 24-27 vacation days depending on contract

• Pension scheme

• 13th month salary

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• 8% Holiday payment

• Hybrid working to blend home working for focus and office working for collaboration and co-creation

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.