Application Manager (POS)

What you’ll do 

• Partner with Product Owners on application management  

• Own BAU routines: JIRA triage and handling (analysis, prioritization, follow‑up) and clear status comms 

• Provide store/business support, coordinate incident resolution, and document  

• Assist with Testing, validate fixes, and support release/readiness and hypercare 

• Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction 

• Contribute to lightweight requirements/acceptance criteria and operational documentation 

• Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s 

What you bring 

• Retail / omnichannel background with a solid grasp of store & digital workflows 

• A self‑driven, independent working style; you learn fast, structure ambiguity, and drive issues to closure 

• Analytical mindset and problem‑solving skills; comfortable digging data 

• Experience with commerce and preferably integrations  

• Hands‑on with JIRA, testing workflows, and BAU support playbooks; clear and concise communicator 

• Flexibility to rotate across CRM & Loyalty as well as POS, OMS, Webshop/App when needed 

• Agile experience  

Nice to have: Confluence, basic SQL or Postman, experience with marketing automation or loyalty engines, familiarity with release/change management.