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Application Support Analyst II

Job Description - Application Support Analyst II

About the Opportunity

Driscoll’s is looking for an Application Support Analyst with a real passion for innovation. This position requires the ability to work closely with users in different areas of the business to ensure minimal downtime and efficient delivery of requests.

 

Responsibilities

  • Responsible for managing activities in collaboration with Application support team in different time zones and ability to communicate with international customers and to accomplish planned growth.

  • Delivering assigned scope within deadlines adhering to established patterns and standards

  • Generate appropriate levels of quality technical and functional documentation

  • Participating in daily/weekly Support meetings and interacting with peer Application support analyst to work towards a common solution.

  • Presenting to peers, team or IT community on technologies ideas, or other projects.

  • Maintain high availability for application and client support.

  • Work closely with the Business users on request to generate reports, User Access Review and Security group changes.

  • Work close with the supply chain team to gain confidence to support the grower accessing applications.

  • Understand how the business is currently using the WMS and other technology and provide insight to IT & Warehouse Management.

   

Candidate Profile

  • Bachelor’s degree in Computer Science, or Business, or equivalent work experience 

  • Experience as a Support Professional in IT field or as an IT Technical Consultant. 

  • Must be familiar with standard concepts, practices, and procedure for supporting business application in a complex and dynamic operations environment. 

  • Knowledge of Microsoft Office, SharePoint, web-based application, handheld RF devices and remote connectivity software a plus. 

  • Experience in ERP, WMS support experience, with financial knowledge. 

  • Excellent written and verbal communication and problem solving skills 

  • Excellent learning skills with the ability to quickly pick up new technologies 

  • Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit. 

  • Ideally a candidate will also have an understanding of business concepts e.g. A candidate would understand what is meant by “ensure users that can post invoices are not allowed to pay vendors” 

  • Must have technical knowledge in tools used in Driscoll’s like ERP, EDI, Integration and custom build apps facing grower, customer and employees 

 

Preferred Qualifications & Leadership Competencies 

 

  • Strong Technical knowledge  

  • Excellent verbal & written communication skills 

  • Experience with JIRA, ServiceNow 

  • Focus on customer experience and build product features that delight users  

  • Passionate about exploring new technologies  

  • Strong problem-solving skills and the ability to make sound technical decisions  

  • Excellent communication skills with all levels. Proven ability to lead and communicate orally, in written documents, and in formal presentations is  

  • A valid passport and the ability to travel internationally without restrictions. 

  • Plans & Aligns: Establishes priorities and desired outcomes, and creates plans to achieve them. 

  • Drives Results: Pursues everything with energy, resourcefulness, and the need to achieve desired outcomes. 

  • Collaborates: Works with a variety of colleagues, inside and/or outside of Driscoll’s, seeking win-wins solutions. 

  • Drives Engagement: Creates a motivating work environment and empowers others. 

  • Courage: Tackles difficult issues timely with optimism and transparency. 

 

ABOUT DRISCOLL’S 

 

Driscoll’s is the global market leader for fresh strawberries, blueberries, raspberries, and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll’s is passionate about growing fresh, beautiful and delicious berries. Our values of passion, humility, and trustworthiness have guided our mission to delight consumers around the world. 

 

Driscoll’s exclusive patented berry varieties are developed through years of research using only natural breeding methods – meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners. Driscoll’s is the trusted brand for Only the Finest Berries ™. For more information, please visit our website at www.driscolls.com. 

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