Application Support Consultant - Relocation to Porto

About Us

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner?

• Be part of a growth-oriented culture.

• Collaborate with colleagues from all over the world.

• Believe in the Power of ideas and the diversity of thought.

• Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

Your Responsibilities:

As a key member of the team, you will be responsible for:

1. Client Request Management

   • Handle first / second-level client requests when needed, in line with management protocols.

   • Communicate directly with clients or partners via ticketing system, email or phone regarding responses or progress on actions taken.

   • Log client requests and their resolutions clearly and accurately in the internal system, following established procedures.

2. Issue Diagnosis & Resolution

   • Analyze and diagnose issues, draft bug reports, and create action plans to resolve identified problems.

   • Document and escalate bugs to development teams for resolution.

   • Monitor the availability of fixes, validate them according to established processes, and ensure proper resolution is communicated to clients or partners.

   • Identify urgent issues and proactively alert a supervisor in case of potential dissatisfaction.

3. Process Improvement & Knowledge Sharing

   • Detect recurring issues and suggest collective actions or corrective measures.

   • Provide necessary technical information to internal teams and partners.

   • Write documentation, FAQs, and client newsletters based on support feedback and relevant topics.

   • Contribute to the growth of the support knowledge base.

What We're Looking For:

• Experience: Customer Support within IT, preferably in the automotive industry.

• Languages: Fluent in Dutch at least B2 in English. Other European language is a strong plus.

• Communication: Strong communication skills, both verbal and written.

• Technical Skills: Good IT knowledge

• Interpersonal Skills:

  • Quick comprehension and analytical thinking.

  • Strong ability to build and maintain excellent client relationships.

  • Effective communication and reassurance skills.

  • Proactive alerting and escalation capabilities.

  • Strong organizational skills.

  • Ability to share knowledge and learn new skills.

  • Ability to synthesize information effectively.

Performance Measurement

• Ticket flow management

• Adherence to contractual/internal Service Level Agreements (SLAs).

• Ticket reopening rate.

• Client satisfaction rates.

• Quality of case handling.

• Accuracy of bug reports.

Our Recruitment Process:

1. 15-minute introductory call with our Talent Acquisition Specialist.

2. 45-60 min with the Hiring Team.

3. 45-60 min with the Hiring Team.

What We Offer:

We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer:

•  Hybrid Work: Rotational model, 2 days onsite, three days remote.

•  Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).

• ️ Meal Voucher: €10.20 per working day.

•  Vacation: 23 vacation days, plus 24th or 31st December off.

• ️ Language Training: Access to group classes in Spanish, English, or French.

• ⚕️ Private Medical Insurance: Multicare coverage.

• Teambuilding: Join us for memorable afterworks and team activities!

Diversity, Inclusion & Belonging

At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

• Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

• Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join Nextlane and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!