Assistant Guest Service Manager

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways.

You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guest.

As Assistant Guest Services Manager at Kimpton De Witt, you support the daily leadership and smooth operation of the Guest Services department. You work closely with the Guest Services Manager and guide a team of Duty Managers, Guest Services Agents, Senior Guest Services Agents, and trainees. Together, you focus on developing the team, keeping service standards high, and continuously enhancing the guest experience.

You lead from the floor. Your service style is personal, confident, and genuinely caring. You are present, approachable, and hands-on, supporting both front- and back-of-house colleagues so they can deliver their best. You help ensure processes are clear and consistent, while leaving room for personality and authentic connection.
 

In this role, you are a key link between guests, operational departments, and the management team. While there are administrative responsibilities, your main focus is operational leadership. You are visible on the floor, engaging with guests and supporting the team in real time. When needed, and in the absence of the Guest Services Manager or Hotel Management, you step in as the senior leader on duty. You remain calm under pressure and guide service recovery with confidence and care.
 

You will join a friendly, driven team that believes great hospitality starts with how we treat one another. Together, you create an environment where colleagues feel supported and guests feel genuinely welcomed.

Below, you will find a clear overview of the responsibilities and expectations of this role, aligned with Lore Group competencies.

Whats in it for you?

• Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)

• 6 complimentary nights per year at the Lore Group hotels worldwide

• Employee and Friends & Family discount rates at the Lore Group hotels

• Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels

• A monthly budget to spend on benefits platform Alleo

• Possibility to lease a bike

• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam

• Free and unlimited appointments per year with a psychologist via OpenUp

• A monthly contribution to a pension scheme

• A monthly travel allowance

• A monthly clothing allowance (if applicable to your position)

• A yearly shoe allowance

• Possibility to take part in a Dutch language course

• Freshly prepared meals in the canteen

• Discount on supplemental health insurances

Location: Amsterdam