Benelux Field Service Engineer

Job Description

Role Mission

Reporting to the EMEAI Field Service Manager, this Field Engineer is responsible for providing state-of-the-art onsite services (installation, preventive maintenance, break-fix/troubleshooting call-out, site survey etc.) and technical support to customers on our range of Auto ID products, in particular our range of Stationary Industrial Scanners and cameras.

Key Responsibilities

• Install (mechanical, electrical), configure and start-up (commissioning) Datalogic equipment at customer sites as per pre-defined specifications


• Maintain, re-stamp, adjust and replace onsite Datalogic devices of existing customer systems


• Follow rigorously safety and security onsite company procedures


• Escalate to upper technical level problems that can’t be solved independently


• Issue timely and accurate service reports (including expenses report)


• Extend or help building a respectful relationship with customers by always adopting an exemplary attitude

Requirements

•    Education: Bachelor degree in a technical field such as electronics.
•    Languages: German as primary; English as additional language is considered a plus.
•    Experience: Preferred is 2/3 years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices. 

Other Information & Specific Skills

• Electrical & Mechanical Schematics reading.


• Troubleshooting and diagnostic experience of electromechanical and software.


• Good understanding of computer networks (LAN, VLAN)


• Good understanding of network protocol (TCP-IP, UDP, FTP, SFTP, HTTPS)


• Good understanding of serial communications (RS232 & RS485)


• PLC communications expérience (PROFINET, PROFIBUS, ETHETRNET-IP)


• Experience in working with Industrial Automation Devices.


• Proficient in Microsoft Office Software (MS Dynamics is a plus)


• Willingness to travel is important. 80% of the time the candidate will travel inside Netherlands, 20% is the maximum availability asked to travel outside the country.


• Good communication and interpersonal skills


• Resident in Germany (Colonia, Dusseldorf area preferred)

Nice to have

• Work experience from our competitors (Vitronic, Cognex, Sick...)


• Work experience from a system integrator (Vanderlande, Fortna...)

What do we offer?

• A job with no repetitive tasks and many different aspects, all technological advanced.


• A job in which multiple technologies come together (Mechanics, Electronics and IT);


• Working for a Market leader serving market leaders in their respective areas from the largest Couriers to the largest Postal companies to the largest Airports.


• Working in an international environment.


• We offer all the tools necessary to do the job.


• We offer a Car, Holiday allowance and of course Laptop and Cell Phone. A good Pension Scheme is part of the package as well.

 #LI-IC1