Boutique Director

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

JOB MISSION

As an Ambassador of the Maison, the Boutique Director leads their team to provide exceptional experiences for all clients and to achieve or exceed the boutiques sales goals.

The Boutique Director motivates their team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy.

KEY RESPONSIBILITIES

Business development and performance aligned with the Maison’s identity

• Ensure boutique performance objectives are achieved or over-achieved.
• Work with the Area Manager to develop a Flagship vision and phased action plan to develop clientele and boutique business (Boutique Action Plan).
• Lead, develop and propose business development activities to generate traffic and additional turnover.
• Master a strong knowledge of the boutique business specificities and assess local market opportunities. Mobilize every office department towards the boutique’s success.
• Ensure exceptional client experience and maintain the highest level of service and professionalism, as well as operational excellence. Consistently ensure boutique experience KPIs are reached or over-reached.
• Be the ambassador of the Maison amongst local businesses communities and circles of influence.

Team Management and leadership

• Motivate, support and inspire the Boutique team. Stand as a driven and enthusiastic leader, able to coach team and embody Cartier values.
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative atmosphere.
• Develop each team member with the help of Deputy Managers. Ensure regular individual meetings for follow-up and ongoing conversations. Partner with corporate stakeholders (e.g. Retail Coaches and Learning & Development teams) in order to elaborate and implement development plans.
• Communicate strategic brand initiatives by regularly conducting team meetings. Ensure that team is aware of Maison strategies, boutique targets and client experience best practices.
• Assess team members’ potential and propose development opportunities in partnership with Management Team, HR and Career Committees.
• Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management.
• Actively recruit and maintain talent pipeline in and out of the boutique.

Client engagement

• Partner with Deputy Managers to design effective client strategies for the Boutique, resulting in increased business opportunities
• Support Sales Associates in growing and nourishing their client portfolios with tailor made one-to-one communication approach. Help them create and celebrate memorable moments with their clients, and encourage the development of genuine and trustful client relationships.
• Develop and execute strategic events yearly plan to enhance the client experience in and out of the boutique
• Elaborate a specific action plan to develop the High-End business, that will leverage people development programs, participation in High-End events, stock optimization, client database deep-dive, trainings and awareness within the boutique
• Strategize and develop networking activities for the boutique team

Boutique Operations and Compliance

• Maintain the operational excellence of the boutique: optimized operations, respect of procedures, compliance with Group’s policies, stock management.
• Ensure all procedures are well understood and respected by the teams.
• Overview safety and security of the team, stock and premises.
• Oversee non-sellable stock management and boutique maintenance.
• Promote new services and tools, encourage their knowledge and adoption by the teams.
• Constantly strive to improve boutique flows, efficiency and ways of working.

YOUR PROFILE

Education:

• Master’s degree
• Excellent communication in English mandatory, Dutch and other languages will be a plus

Required Experience:

• 7 to 10 years of management, in a retail or hospitality environment
• Required experience in managing direct reports

Skills / Abilities:         

• Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed

• Strong leadership and customer service skills. Ability to coach, motivate and develop a team
• Enthusiasm and strong drive

• Ability to work in a fast-paced retail store environment
• Excellent analytical, organizational and interpersonal communication skills required
• Ability to motivate and develop a team
• Flexible mind-set with the ability to embrace changes
• Proactive approach to analyzing business and human resource needs

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