Business Communication & Change Manager

What will you be bringing to the team?

• Develop and execute change management strategies for outsourcing transitions
• Conduct impact assessments and stakeholder analyses to identify risks and readiness gaps
• Align change plans with business goals, CPO policies, and legal requirements
• Design and deliver clear, consistent, and timely communication plans tailored to diverse audiences
• Craft messaging for leadership updates, employee briefings, FAQs, and external partner communications
• Manage communication channels (email, intranet, town halls, etc.) to ensure transparency and trust
• Partner with CPO, Legal, IT, and Operations to coordinate change activities
• Facilitate workshops, feedback sessions, and training to support adoption and morale
• Act as a trusted advisor to senior leaders on communication tone, timing, and strategy
• Track change adoption metrics and communication effectiveness
• Adjust strategies based on feedback, pulse surveys, and business outcomes
• Provide regular updates to leadership on progress, risks, and mitigation plans

What do you need to succeed in this position?

• Bachelor's or Master's degree in Communications, Business, HR, or related field
• At least 5 years in change management and business communication, transformation, preferably in outsourcing or shared services environments
• Strong understanding of change management methodologies (e.g., ADKAR, Prosci, Kotter's 8-Step Change Model)
• Excellent communication, leadership, and interpersonal skills
• Experience and ability to influence and engage stakeholders at all levels of the organization
• Excellent use of the English language (verbal & written)

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation, or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.