C004219 IKM Assistant (NS) - MON 28 Jul RELAUNCH

Previous candidates were considered not compliant due to the following:

• Insufficient exp.in SharePoint (Design and Develm. Permissions Mngt, Workflows, Document and Content Mngt). No experience demonstrated in Business and Data Analytics (KPIs and Metrics, Surveys etc.);
• Insufficient exp.in SharePoint (Design and Develm. Permissions Mngt, Workflows, Document and Content Mngt). No experience demonstrated in Business and Data Analytics (KPIs and Metrics);
• No expert exp. in IKM and Information Mngt. No exp. in Business and Data Analytics. Insufficient exp.in SharePoint (Design and Develm. Permissions Mngt, Workflows, Document and Content Mngt);
• Insufficient exp.in SharePoint (Design and Develm. Permissions Mngt, Document and Content Mngt). No experience in User Exp (UX) and Sharepoint design.Insufficient Professional Qualification in Business and Data Analytics;
• Insufficient exp.in SharePoint (Design and Develm. Permissions Mngt, Workflows, Document Mngt). No experience demonstrated in Business and Data Analytics (KPIs and Metrics, Surveys etc.).

Deadline Date: Monday 28 July 2025

Requirement: IKM Assistant

Location: The Hague, NL

Full Time On-Site: No

Time On-Site: 50%

Total Scope of the request (hours): 920

Required Start Date: 1 September 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

Under the supervision of JISRC RPMO the contractor will perform the following tasks:

• Propose a SharePoint design to record JISRC expected information.
• Retrieve expected information from Information holders.
• Implement expected information for JISRC staff and internal stakeholders on NR SharePoint.
• Implement expected information for external stakeholders on NS SharePoint.
• Propose a process to maintain IKM information (including a RACI table, IKM standards, required metadata, and process to incorporate lessons learned).
• Develop a training for JISRC staff.
• Develop a flyer for External Customers.
• Propose and implement KPIs to assess the benefit (e.g. number likes, number of access to a document/information, staff survey).
• Provide KPIs.

• The candidate must have a currently active NATO SECRET security clearance
• Must demonstrate expert knowledge in SharePoint (SharePoint sites Design and Development, SharePoint Permissions Management, SharePoint Workflows, SharePoint Document Management, SharePoint Content Management)
• Must demonstrate expert knowledge in IKM and Information Management.
• Must demonstrate knowledge in Business and Data Analytics (Data Analysis, KPIs and Metrics, Reporting, Surveys and Feedback Tools).
• Experience in User Experience (UX) and Design (Designing SharePoint interfaces that are intuitive and user-friendly.)
• 3 years experience in IKM, SharePoint, Data Analytics, User Experience (UX) and Design ;
• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
• Must demonstrate an ability and keen sense for problem-solving;
• Motivated, good communication skills, team player.