C004268 Principal Technician (VTC/AV) (CTS) - THU 3 Jul

Deadline Date: Thursday 3 July 2025

Requirement: Principal Technician (VTC/AV)

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 11 August 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO COSMIC TOP SECRET

Duties and Role:  

Under the direction of the Digital Events Manager, the incumbent will perform duties including:

• Set up and manage the AV infrastructure for digital meetings and events; from AV equipment to streaming and recording.
• Write, plan and execute a full AV implementation plan in alignment with customers, providing excellent customer service and communication;
• Prepare and manage a (mobile) streaming studio including videowalls, greenscreen, etc.
• Create and write a technical plan and Run of Show for larger digital/hybrid conferences and events.
• Instruct and supervise a technical team during larger digital/hybrid conferences and events.
• Set up, configure and operate PTZ cameras using NDI protocol.
• Design and create jingle's, banners, and other digital signage required for digital events and meetings
• Provide first level support and trouble shooting for customers experiencing issues with conference scheduling, videobridging, recording etc.
• Identify, verify and diagnose suspected trouble AV/VTC Resources and Services through monitoring;
• Deputize for higher grade staff, if required;
• Perform other duties as may be required.

Specific Working Conditions: Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
• Higher training in a relevant discipline (such as Telecommunications, Electronics, Electrical, or Computer Engineering)
• At least 5 years of professional AV experience, with a strong focus on sound mixing for live events and TV productions.
• Experienced in setup, configuration and operation of PTZ cameras using NDI protocol.
• Proficient in video control systems such as Blackmagic as well as production systems like vMix for live switching and content management.
• Minimum 5 years of hands-on experience delivering live digital and hybrid events on streaming platforms such as Webex, Microsoft Teams, and Sype.
• Experience in leading a team of AV technicians during live digital/hybrid events and meetings.
• Ability to configure, install and troubleshoot industry standard collaboration services from both Poly, Cisco etc. including Poly RMX, Poly DMA and Poly RPRM;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.
• Language Proficiency: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCIA is conducted in the English language.