C004512 Business Communication & Change Manager (Outsourcing) (NS) - WED 17 Dec

Deadline Date: Wednesday 17 December 2025

Requirement: Business Communication & Change Manager (Outsourcing)

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 960

Required Start Date: 2 February 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Change Strategy & Planning

• Develop and execute change management strategies for outsourcing transitions.
• Conduct impact assessments and stakeholder analyses to identify risks and readiness gaps.
• Align change plans with business goals, CPO policies, and legal requirements.

Communication Leadership

• Design and deliver clear, consistent, and timely communication plans tailored to diverse audiences.
• Craft messaging for leadership updates, employee briefings, FAQs, and external partner communications.
• Manage communication channels (email, intranet, town halls, etc.) to ensure transparency and trust.

Stakeholder Engagement

• Partner with CPO, Legal, IT, and Operations to coordinate change activities.
• Facilitate workshops, feedback sessions, and training to support adoption and morale.
• Act as a trusted advisor to senior leaders on communication tone, timing, and strategy.

Monitoring & Reporting

• Track change adoption metrics and communication effectiveness.
• Adjust strategies based on feedback, pulse surveys, and business outcomes.
• Provide regular updates to leadership on progress, risks, and mitigation plans.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Bachelor's or Master's degree in Communications, Business, HR, or related field.
• 5+ years in change management and business communication, transformation, preferably in outsourcing or shared services environments.
• Strong understanding of change management methodologies (e.g., ADKAR, Prosci, Kotter's 8-Step Change Model).
• Excellent communication, leadership, and interpersonal skills.
• Experience and ability to influence and engage stakeholders at all levels of the organization.