C004707 IKM Assistant and Admin Support (NS) - TUE 17 Mar

Deadline Date: Tuesday 17 March 2026

Requirement: IKM Assistant and Admin Support

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 1254

Required Start Date: 20 April 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction and supervision of CQO RPMO, the contractor will perform the following tasks:

• Knowledge Management System Administration – Maintain and update internal knowledge repositories (e.g., SharePoint, document management systems), ensuring information is accurate, organized, and accessible.
• Update/enhance CQO SharePoint portals, working with various stakeholders to retrieve expected information and implement/deliver desired outcomes
• Administrative Coordination and Support – Provide general administrative support including scheduling meetings, preparing agendas, taking minutes, and tracking action items.
• Training & User Support – Provide guidance and basic training to staff on knowledge management tools and administrative systems.
• Continuous Improvement Support – Identify gaps in information flow and recommend improvements to systems, processes, and collaboration practices.
• Document Control & Records Management – Develop, implement, and monitor document filing systems (both digital and physical where required), including CQO CIS assets inventory, ensuring compliance with organizational and data protection policies.
• Information Organization & Archiving – Classify, tag, and archive documents according to established taxonomies and retention schedules.
• Internal Communications Support – Support preparation of newsletters, internal updates, presentations, and briefing materials.
• Quality Assurance & Compliance Monitoring – Ensure documentation and records meet internal standards and regulatory requirements.
• Perform other duties as may be required.

Specific Working Conditions: Upon onboarding (minimum 30 days) incumbent can work remotely (within Netherlands) up to 2 days per week, if agreed by supervisor.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Must demonstrate advanced knowledge and experience with IKM and Information Management.
• Must demonstrate advanced knowledge in SharePoint (SharePoint sites Design and Development, SharePoint Permissions Management, SharePoint Workflows, SharePoint Document Management, SharePoint Content Management)
• Advanced knowledge of MS-Office Package
• Must demonstrate good knowledge and Experience in Designing SharePoint portals that are intuitive and user-friendly, to support effective collaboration.
• 3 years of experience in IKM and SharePoint,
• Must have excellent spoken and written English communication and presentation skills, demonstrated by recent experience (within the past 5 years);
• Must demonstrate ability and self-motivation to work both on her/his own and within groups, as part of a team;
• Must demonstrate attention to details, together with ability and keen sense for problem-solving;

Desired:

• At least 3 years of experience working in a similar role and organisation
• Customer focused and detail oriented