C004760 Service Delivery Support (NS) - TUE 28 Apr

Deadline Date: Tuesday 28 April 2026

Requirement: Service Delivery Support

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 1 June 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Software Application Support and Maintenance

• Monitors operational instances for resource usage and failure rates, to inform and facilitate tuning and improvements.
• Support monitoring and reporting of the operational status of the assigned applications services and responding to exceptions.
• Performs incident and problem management and supports change management process.
• Assists end-users and follows agreed procedures for further help or escalation.
• Responsible for troubleshooting any issue with the software applications under their responsibility.
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.
• Ensures back-up and recovery procedures are update to date and in-place.

Software Application Release, Deployment and Configuration

• Install, configure and maintain build and deployment pipelines.
• Assist in testing activities.
• Manages change requests for software application releases and deployments as well as deactivations.
• Assists in designing, verifying, documenting, and maintaining software configurations for deployment.
• Ensures pre-requisites are met and uses approved tools and techniques for deployment of software applications.
• Configures and integrates software applications.
• Contributes to preparation of software implementation procedures with fall-back contingency plans.
• Administers the recording of activities, logging of results and documents technical activities undertaken.

Additional Duties

• Collaborates in reviews of work with others as appropriate.
• Providing consistent and adaptable support in alignment with the organization's requirements.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in the area of computer science with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience.
• At least 3 years practical experience of working experience within a large organization, including the operation, administration, testing and maintenance of software for modern information systems in a networked and distributed environment;
• Knowledge of operating systems that are currently used for modern information systems;
• Experienced in handling 1st and 2nd line issues, working with solution knowledge-base and capable of writing new solution entries;
• Experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory);
• Experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments);
• Experience with Kubernetes and Docker (container) based solutions, including their deployment and maintenance;
• Experience with (pre-)deployment pipelines for testing, controlling and distribution of code modules and containerized solutions (e.g. Jenkins, GitLab);
• Familiarity with (limited) hardware allocation, DNS, Active Directory-based access controls;
• Administration of Relational Database Management Systems, e.g. Microsoft SQL Server;
• Administration of web-based software applications and information systems;
• Data and systems interoperability, interoperability testing standards, procedures and methodologies;
• Security cross-domain information exchange methodologies, tools and techniques;
• IT service management and tools;
• The ability to communicate effectively in written English to produce technical documents such as technical notes, reports, and reference documents.

Desirable Education, Experience and Training

• Experience with TOPFAS;
• Experience of software applications support and maintenance in the NATO or similar defence or civilian environment;
• Experience with server clustering, familiarity with PC hardware and networking techniques;
• Knowledge of security assurance requirements for military information systems;
• Knowledge of and experience with (military) information exchange standards;
• Experience with multi-user containerized solutions.
• Certifications in relevant technologies (e.g. Microsoft SQL Server, Windows and Azure, Google Cloud, AWS, Linux).