Chief Administrative Officer Insurance & Investments

Role Summary

The Chief Administrative Officer (CAO) – Insurance & Investments is responsible for overseeing the organization's administrative functions, corporate services, facilities, human resources coordination, procurement, and internal support operations across its insurance and investment businesses. The role focuses on ensuring organizational efficiency, strengthening administrative governance, optimizing resources, managing corporate infrastructure, and supporting the execution of strategic business objectives.

Key Responsibilities

- Administrative Leadership: Develop and implement administrative policies, procedures, and operational strategies across the organization.

- Corporate Services: Oversee facilities management, office administration, records management, corporate support services, and workplace operations.

- Human Resources Coordination: Supervise HR administration, workforce planning, employee engagement, performance management, and organizational development in coordination with HR leadership.

- Procurement & Vendor Management: Manage procurement activities, supplier relationships, contract administration, and cost optimization.

- Budget & Resource Management: Oversee administrative budgets, operating expenses, resource allocation, and cost-control initiatives.

- Operational Efficiency: Streamline administrative processes, implement systems, and improve service delivery across departments and business units.

- Governance & Compliance: Ensure administrative policies, internal procedures, documentation, and corporate records comply with applicable regulations and organizational standards.

- Technology & Infrastructure: Oversee administrative systems, office infrastructure, business continuity arrangements, and technology support coordination.

- Stakeholder Management: Coordinate with department heads, external service providers, vendors, regulatory bodies, and other key stakeholders.

- Team Leadership: Lead administrative, facilities, procurement, corporate services, and support teams to achieve organizational objectives.

Required Qualifications

- Bachelor's degree in Business Administration, Management, Human Resources, Finance, or a related field.

- MBA, master's degree, or relevant professional qualifications preferred.

- Typically 10–15+ years of experience in administration, corporate services, operations, or business management, including senior leadership responsibilities.

- Proven experience overseeing administrative operations, procurement, facilities, budgets, and shared services.

- Strong understanding of corporate administration, organizational policies, vendor management, and operational governance.

- Experience leading cross-functional teams and managing complex organizational support functions.

- Excellent leadership, communication, negotiation, organizational, and problem-solving skills.

Key Performance Indicators (KPIs)

- Administrative operational efficiency.

- Cost optimization and budget adherence.

- Procurement and vendor management effectiveness.

- Facilities and infrastructure performance.

- Administrative service delivery and employee satisfaction.

- Policy implementation and compliance.

- Process automation and operational improvements.

- Team productivity and resource utilization.