Client Communications Advisor

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City

Den Haag (The Hague)

State/Province

Country

Netherlands

Department

Service Delivery

Date

Working time

Full-time

Ref#

20033443

Job Level

Specialist

Job Type

Experienced

Job Field

Service Delivery

Seniority Level

Mid-Senior Level

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.

Job Role Summary:

Responsible for multi-level client relationships and act as a trusted advisor. In this role you work directly with clients and effectively closes business opportunities; client needs and pain points, proposing effective (Xerox) portfolio solutions meeting client requirements. Main contact will be with communication teams. Pitching innovative communication solutions is a must.

Purpose:

• To help and support creating and maintaining a C level network of Government Communication Directors, New Technology Directors and relevant top-level Civil Servants.
• To provide expertise to clients in the area of digitization, digital, multi and omni-channel communications and output management to enable clients to manage a complete customer communications mix regardless of channel across the Citizen lifecycle within our BPO relationship. Communication includes inbound and outbound.
• Knowledge of customer changes/strategy and development services around these changes/strategies is a must
• Identification, analysis, planning and road mapping of client digital and omni-channel communication assests and activities.
• Support reengineering of client communications and communication enabling/delivery solution to deliver better outcomes.
• Help provide recommendations regarding the implementation and deployment of potential solutions to delivery benchmark, futureproof communications, including technologies and systems integration requirements.
• Communications span: mass communications and individual communications to citizens, businessess, other government organisations and civil servants.
• Identify opportunities

• Become the trusted advisor and develop client relationships
• Work directly with clients and effectively identifies business opportunities; client needs and pain points, proposing effective solutions.
• Views client problems and successfully identifies a sufficient number of cause-and-effect factors; sees key parts of the situation and addresses them in an integrated fashion in making recommendations and/or decisions.
• Gather information, establish needs, clarify expectations, support developing strategy and obtain feedback.
• Participate in developing creative, strategies, proactive and technically correct advice to clients
• Display strong written and oral communication skills including the ability to articulate complex concepts
• Develop and become the communication authority within Xerox and at the customer
• Quarterly reviews with customers

• Fluent in English and Dutch (verbal and written)
• Experience of working with virtual teams, cross-functionally.
• Knowledge of communications space and experience working in a consulting or sales environment.
• Significant experience and understanding of the communications (product, customer and employee) market space, the challenges in the arena and the breadth of solutions and services in the marketplace.
• Understanding of Government processes and policies
• Proven ability to build and maintain C-level relationships.
• Able to communicate and influence at senior levels internally and externally. Good communication and presentation skills with proven ability to present a vision and energize teams.
• Ability to think creatively and strategically
• Ability to interact with all levels of management and/or clients.
• Ability to support sales of new business and extension business
• Ability to work in a matrixed environment
• Existing Network of high-level communication contact persons within the central government