Clinical Support & Consumer Engagement Specialist

Clinical Specialist – Cochlear Implants (Netherland)

Field-based role | Benelux team | Office in Vianen (NL)

Advanced Bionics is looking for a (junior) Clinical Specialist to support cochlear implant centers, hearing care professionals and AB CI-recipients in the Netherlands

We seek candidates with experience in the audiology or medical field, or a strong interest in pursuing a career in this area

In this role, you will work closely with ENT surgeons, audiologists, speech therapists and rehabilitation teams, supporting them with clinical expertise, product knowledge and training. Your work directly contributes to improving the quality of life of people with severe to profound hearing loss.

About Advanced Bionics

Advanced Bionics is a global leader in the development of advanced cochlear implant systems. Our mission is clear: “We strive to create a world where everyone enjoys the delight of hearing.”

Advanced Bionics has been part of the global hearing care group Sonova Group since 2009. Sonova is one of the world’s leading providers of hearing care solutions, bringing together strong brands such as Phonak, Advanced Bionics and Unitron.

Within the Sonova ecosystem, Advanced Bionics works closely with Phonak to deliver integrated hearing solutions, combining cochlear implant technology with advanced hearing aid solutions for bimodal hearing.

In the Benelux, we are a close-knit team of around 12 colleagues supporting cochlear implant centers, CI-professionals, hearing aid professionals and other hearing care professionals like speech and language therapists. Building long-term partnerships with clinicians and providing high-quality clinical support are central to our approach.

Your Role

As Clinical Specialist, you act as the clinical and technical point of contact for designated cochlear implant centers, CI-professionals, hearing aid professionals, rehabilitation teams and AB CI-recipients in the Netherlands.

You will support professionals and patients throughout the cochlear implant patient pathway, including surgical support, fitting and optimization of the sound processor, professional education and candidate discussions.

Your working time will more or less be divided into 60% field work (visits to CI-centers and hearing professionals), 20% home office and 20% team meetings, internal trainings and professional events.

You will report to the Regional Manager and collaborate closely within the Benelux team.

Key Responsibilities

• Provide clinical and technical support to cochlear implant professionals, hearing aid professionals and other hearing care professionals.

• Train ENT surgeons, audiologists and other professionals on the AB cochlear implant system, sound processors, fitting software, intra-operative measurements, accessories, apps and rehabilitation tools.

• Support clinics with processor fitting, troubleshooting and optimization when needed.

• Deliver on-site and online training sessions for healthcare professionals.

• Support patient information sessions, CI candidate events and professional referral activities.

• Guide CI-candidates throughout their CI-journey.

• Contribute to relationship management with CI centers and other hearing professionals.

• Maintain accurate documentation in internal systems and follow quality and compliance procedures.

• Represent Advanced Bionics within the cochlear implant and audiology community (both Benelux and internationally).

• Stay up to date on the topic of cochlear implantation

Your work helps strengthen collaboration with clinics and ultimately improves outcomes for CI patients

Your Profile

• Bachelor’s or Master’s degree in Audiology or Medical Technology or a comparable (medical or technical) background

• Fluent in Dutch with a good proficiency in English

• Strong communication and presentation skills 

• A service-oriented and collaborative mindset

• Comfortable working in a clinical and technology-driven environment

• Willingness to travel regularly within the territory and internationally

• Able to work independently while remaining closely connected to the team

Experience with audiology in general and cochlear implants specifically is a strong asset. 
 

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