Collections Lead

It's no wonder we can go further, faster together.

We're a team of 450+ professionals from 50+ nationalities, all commercially driven, entrepreneurial and ready to turn potential into progress. Not just for us, but for the world too.

At STX, we're focused on so much more than making money. We're here to make a profit with a purpose. Because for us, nothing's more important than being able to trade in environmental commodities and create the most effective decarbonization strategies for our clients. Join us and together we can change the world - one trade at a time.

Your success story starts here...

TEAM AND ROLE
As a Collections Lead, you will join our Accounting team, which is part of the broader Finance function at STX. You play a key role in safeguarding cash flow while maintaining strong, long-term relationships with our counterparties through a thoughtful and solution-oriented approach. Working closely with Front Office and Operations, you help ensure financial risks are managed proactively and processes continue to evolve as the business grows.

KEY RESPONSIBILITIES

• Take ownership of outstanding invoices, deciding on the appropriate approach per case through financial analysis and direct engagement with counterparties.


• Professionally approach debtors by phone and/or in writing to discuss outstanding invoices and make payment arrangements.


• Negotiate and agree on sustainable payment arrangements or alternative solutions that balance recovery with long-term relationships.


• Maintain accurate administration by recording all contact moments, agreements, and balance verifications in internal systems.


• Collaborate closely with Front Office and Operations teams to optimize processes, improve systems, and support continuous improvement initiatives.

KEY REQUIREMENTS

• At least 3 years of relevant experience in payments, collections, credit management, or a similar customer-facing financial role.


• Strong analytical skills combined with empathy, enabling you to assess financial situations and handle complex conversations effectively.


• Excellent negotiation and communication skills, including the confidence to manage difficult discussions professionally.


• Proactive, detail-oriented mindset with experience working in systems and a drive to improve customer experience and processes.


• Fluent English, both written and spoken, willing to work in our Amsterdam office

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