Consultant ServiceNow Field Service Management

Role Name: Consultant – ServiceNow Field Service Management
Location: Amsterdam, Netherlands
Experience: 8–10 Years
Start Date: ASAP
Duration: 6 Months

Role Description:
We are looking for a ServiceNow FSM Consultant to translate field service business requirements into effective ServiceNow Field Service Management solutions. The role involves working with stakeholders to design, configure, and optimize FSM processes such as work orders, dispatching, scheduling, and mobile workforce management.

Key Responsibilities:

• Translate business requirements related to field service operations into ServiceNow FSM functional designs and configurations.
• Conduct workshops, process mapping, and solution walkthroughs with stakeholders.
• Configure workflows, business rules, UI policies, SLAs, notifications, and dashboards .
• Work closely with developers for integrations and custom development .
• Act as a trusted advisor on ServiceNow FSM capabilities and best practices.
• Create functional documentation , including solution design, configuration workbooks, and user guides.

Required Skills:

• Strong hands-on experience with ServiceNow Field Service Management (FSM) .
• Knowledge of FSM modules including Work Orders, Dispatch Console, Scheduling & Assignment, Mobile Agent / Field Service Mobile App, Asset Location and Inventory Management .
• Understanding of FSM data model, workflows, and dispatching concepts .
• Experience with ServiceNow ITSM, CSM, or related ServiceNow modules .

Competencies: ServiceNow, ServiceNow FSM, ServiceNow ITSM, ServiceNow CSM, Integrated Risk Management