Coordinator Account Operations

Job Purpose

Take care of the day-to-day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction.

Responsibilites and Tasks

• Order administration: in order to ensure correct and timely deliveries to the customer and to ensure correct pricing:
  
  - Order entry, rescheduling and expediting via internal system
  
  - Ensure correct placing of purchase orders
  
  - Adjust and improve purchase orders (change, improvement, escalation)
  
  - Monitor and control reservation controlled items (CBM, Ceiling, etc.)


• Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations:
  
  - Invoicing, credit/debit- and selfbill handling: ensure a timely payment and balancing of stock and return shipments


• Stock control: have a good balance between meeting customer requirements by avoiding slow moving and excessive stock:
  
  - Monitor local and consignment stock levels, and take any corrective actions necessary together with the Sales team to minimize the slow-moving-, excessive- and obsolete stock levels


• Master file maintenance: facilitate the day-to-day running of the customer’s account:
  
  - Maintain accurate customer information, in order to have a clear record of customers’ specific requirements


• Customer Relationship: join customer visits depends on necessity:
  
  - Support Sales actively in terms of Logistic/SCM issues and customer visits


• Internal Relationship: facilitate the smooth communication and positive cooperation between CS and other Murata departments:
  
  - Follow processes in line with documented procedures within the job’s authorization levels

Required Knowledge/Experience

• Secondary school level or comparable commercial  education in connection with the appropriate professional experience (3 years)


• Advanced experience in ERP systems (USSO/AS400, SAP, etc.)


• Basic commercial Skills


• Good English and local language skills in speaking and writing


• Basic skills in standard software (MS Office, etc.) and Murata specific software


• Basic product knowledge


• Basic knowledge in Quality Management


• Basic communication skills (active listening, conflict management)


• Ready for business trips


• Basic negotiation skills