CRM Program Specialist

Are you someone who thrives at the intersection of strategy, data, and customer experience? As a CRM Program Specialist, you’ll play a key role in driving the success of our My Rituals loyalty program — from in-store activations to digital campaigns that reach millions. 

Working side by side with CRM Program Managers, you’ll ensure flawless execution across channels, turn insights into action, and take ownership of projects that push our CRM approach forward. You’ll work with cross-functional teams — from Retail Operations to E-commerce — keeping everything aligned, efficient, and on-brand. 

Your role at a glance 

• Coordinate the local rollout of CRM campaigns across retail and digital platforms. 
• Turn customer and store feedback into smart improvements. 
• Lead smaller CRM projects with clear timelines and measurable outcomes. 
• Ensure teams are trained, prepared, and supported for new feature launches. 
• Monitor key performance indicators and suggest optimizations for engagement and growth. 

You are... 

• A strong communicator who can align diverse teams and keep everyone moving forward. 
• Analytical by nature, with a sharp eye for detail and patterns in data. 
• Solution-oriented — you spot problems early and bring smart, actionable ideas. 
• Comfortable with tech tools, CRM platforms, and the fast pace of omnichannel marketing. 
• A team player with initiative — ready to lead where needed and support where it counts. 

You bring... 

• 5+ years of experience, including 3+ in CRM, loyalty marketing, or retail operations. 
• A bachelor’s or university degree in marketing, business, or a related field. 
• Proven ability to manage multiple projects and keep stakeholders engaged. 
• Affinity with customer journeys, loyalty strategy, and digital platforms. 

Why join Rituals? 

We offer a role where you can influence how millions of customers experience our brand. You'll join a team that values results, creativity, and collaboration — all in an environment where personal growth matters just as much as performance. 

Ready to make an impact? 

Apply now and help us take the My Rituals program to the next level — one campaign, one customer, one insight at a time. 

Location and Working Conditions 

While flexible working is available, this role requires a strong on-site presence to engage with stakeholders and build connections effectively.

Grow with us and please apply via the website! The next steps are:

• Our recruiter, Nadette, will contact you within 10 working days
• An introductory meeting with a team member and the hiring manager follows
• A second interview where you prepare a business case
• In the event of a positive outcome, you will receive a proposal with the terms of employment

Any questions? Our recruiter Nadette is happy to speak to you via nadette.pluis@rituals.com. Please note that applications via e-mail are not taken into consideration.