Cross-functional services specialist L2L5

Your day at NTT DATA

The cross-functional services engineer, specialist or architect supports services that span multiple technical towers or require coordinated delivery across infrastructure, cloud, security, database, network and platform teams.

The role provides end-to-end ownership for incidents, changes and service improvements that cannot be resolved effectively within one technology tower.

Key responsibilities

• Coordinate technical work across multiple infrastructure and platform teams.
• Investigate incidents with dependencies across several technology domains.
• Maintain end-to-end visibility of technical risks, actions and service impact.
• Support complex changes, migrations and service-transition activities.
• Ensure that cross-domain responsibilities and escalation paths are clear.
• Review proposed solutions for operational readiness and supportability.
• Identify systemic issues and lead cross-tower corrective actions.
• Develop integrated runbooks, support models and technical documentation.
• Improve collaboration, automation and handover between technology towers.
• Support major incidents and complex client escalations.
• At senior levels, lead service integration and technical-governance activities.
• At L5, define cross-technology architecture and service-integration principles.

Technical knowledge

• Broad enterprise infrastructure knowledge.
• IT service management and service integration.
• Cloud, network, security, compute and storage dependencies.
• Incident, problem and change management.
• Monitoring and observability.
• Service transition and operational acceptance.
• Automation and orchestration.
• Technical risk and dependency management.

Relevant certifications

• ITIL.
• TOGAF for architecture-oriented positions.
• Relevant cloud or infrastructure certification.
• SIAM certification where applicable.

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today