CS Executive

Be part of a movement that moves the world

At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fastest times. It's about the joy of moving and it's open to all.

If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.

Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.

Your role in our shared journey

Located at our EMEA headquarters in Hoofddorp, near Amsterdam, you'll contribute to our mission by serving as the vital link between our customers and internal operations teams. In this role, you'll coordinate the complete sales cycle from order placement through to delivery, whilst ensuring exceptional customer service standards and maintaining strong relationships with key accounts across the ABX market.

Your role will be instrumental in weaving the fabric of our movement, bringing unique perspectives and driving innovation with every step.  

Your key responsibilities will be:

• Serve as the primary point of contact for customers, ensuring world-class service delivery aligned with company policies and procedures.

• Provide comprehensive customer support through telephone calls, email correspondence, and effective task delegation to relevant team members.


• Process and track customer orders throughout the entire sales cycle, from initial placement through to final delivery and invoicing.


• Support the sales team by providing analytical insights and collaborating closely with the orderbook team to optimise operations.


• Arrange and monitor shipments whilst maintaining communication with Distribution Centres, Sales, Finance departments, and external partners.


• Handle returns, credits, and claims in a professional manner, processing dispute cases within standard key performance indicators.


• Track deliveries to ensure Distribution Centres meet Service Level Agreements and conduct performance reviews with key customers.

You have the following skills:

• Minimum 1 year of experience in supply chain or customer service.


• Professional proficiency in English, both written and spoken.


• Strong skills in Microsoft Excel and Word


• SAP and CRM knowledge is a plus


• Excellent communication abilities and experience in international work environments.


• Customer-focused approach with knowledge of sales and supply chain processes.
  
  

Life at ASICS

When you join ASICS, you become part of something special. Here, your voice matters, your growth and wellbeing are important. We believe in fostering an environment where every step forward is celebrated, where diversity fuels our journey, and inclusion strengthens individuals. And together and as individuals we can inspire more people to move for body and for mind.

Our commitment to your wellbeing

We're dedicated to ensuring that every team member experiences the joy and benefits of movement. To support your wellbeing, we offer:

• Access to office gym and sports membership discount.


• Exclusive 50% discount on ASICS and ONITSUKA TIGER gear.


• Unlimited access to the Calm app for better sleep and mental fitness.


• Complimentary premium subscription to our Runkeeper Go™ app.


• A comprehensive wellness programme consisting of exercise and educational sessions.


• Professional support and meditation classes are available through OpenUp Access.


• Working abroad for four weeks every year.


• Hybrid working model. Combine the flexibility of working from home with the dynamic energy of an office environment.

How to Apply

Are you feeling inspired? We'd love to hear from you. Submit your application online and step into a role where you can truly make a difference. Let's move together, step by step, toward an uplifted world.

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