Customer Care Manager, Primary care (gn)

Drive meaningful change in patients' lives by bringing innovative obesity and diabetes care to the healthcare professionals and communities that need it most.

Your new role
As a Customer Care Manager in our team, you will take ownership of your territory across Dordrecht, Gouda, Alphen a/d Rijn and Tiel and play a pivotal role in supporting healthcare professionals in the implementation of obesity care. You will be at the frontline of our mission, translating strategy into action and making a tangible difference for patients living with serious chronic diseases.

Your day-to-day responsibilities will include:

• Analysing and diagnosing your territory to identify opportunities and develop effective customer engagement strategies that drive sustainable growth


• Creating and executing comprehensive territory plans that ensure our innovative products reach the right healthcare professionals at the right time


• Building and maintaining strong, trust-based relationships with general practitioners, nurses and pharmacists, providing them with up-to-date information on our products, devices and indications


• Conducting customer contacts and ensuring accurate registration in IO Engage to maintain visibility and effective follow-up


• Collaborating with cross-functional teams including Marketing, Medical, Market Access and CMR to maximise the impact of Novo Nordisk products


• Organising and leading educational customer events that add value, strengthen partnerships and support the integration of pharmacological treatment into existing care pathways


• Working in accordance with Business Ethics procedures, local law, the Novo Nordisk Way and all quality standards and guidelines

Your new department

The team operates with a strong customer-centric mindset, combining scientific expertise with a deep understanding of local and regional healthcare structures. By mapping key stakeholders, aligning on clinical guidelines and supporting local protocols, we aim to enable high-quality obesity care that fits the needs of both healthcare professionals and patients. In close collaboration with Medical, Marketing and other internal stakeholders, the 1st Line team ensures consistent, compliant and evidence-based communication, while actively contributing to the successful launch and adoption of innovative treatment options.

Your skills & qualifications
We're looking for a Customer Care Manager who thrives in a customer-facing, fast-paced environment and is driven by making a real difference for patients. You'll bring with you:

• A minimum bachelor's degree in a relevant field


• At least 2 years of sales or customer-facing experience, with a proven track record of achieving results (pharmaceutical or healthcare industry experience is an advantage)


• Strong customer-centric mindset with the ability to build trust and maintain long-term relationships with healthcare professionals in primary care settings


• Personal leadership and the ability to work independently while being an effective team player


• Business and industry understanding that enables you to translate market insights into actionable territory strategies


• Excellent communication and selling skills, with the ability to convey complex scientific and product information clearly and compellingly


• A results-driven approach with focus on what matters and the ability to make things happen


• Fluency in the local language and English to effectively engage with customers and internal stakeholders

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

What we offer
There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Deadline
07 July 2026. Applications are reviewed on an ongoing basis.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.