Customer Care & Sales Operations Specialist

Electude revolutionizes the automotive education industry by leveraging hands-on gaming technologies in a discovery-based learning environment. The company is dedicated to empowering vocational students to learn effectively and providing teachers with time-saving tools. With programs in light vehicles, heavy vehicles, and systems technologies, Electude offers a highly adaptable platform that performs equally well in the classroom and the automotive workshop.

Customer Care & Sales Operations Specialist EMEA (32-40 hours)

Who are we looking for?

Are you passionate about driving success in a dynamic sales environment, thriving in a role where your attention to detail and strategic thinking directly contribute to company growth?

Are you enthusiastic about teamwork, being in contact with customers, helping them and your colleagues? Do you also have excellent skills in German and English? Fantastic!

Does this description fit you? At Electude, we're currently seeking a Customer Care Sales Support Specialist to join the Sales Operations department, a newly established team within our organization. The team is led by the Sales Operations Coordinator and includes other Sales Operations Specialist colleagues.

As a Customer Care Sales Operations Specialist, you will play a pivotal role in optimizing our sales processes, maximizing efficiency, and supporting our sales team. Your contributions will be instrumental in driving our company forward and ensuring a seamless experience for our customers.

What are you going to do?

• As a pivotal member of the EMEA team, comprising of Business Development Managers (BDM), and Customer Success Managers (CSM)/product specialists, you will play a central role
• Within the Sales Operations team, you’re happy to help when colleagues have more technical questions
• You will actively support customers to get the most out of our online educational solutions
• Collaborating closely with the CSM, you'll onboarding new customers onto our platform/solution
• Facilitating the ordering and invoicing process
• You’ll handle various administrative tasks to support the team's day-to-day operations
• You will report to the Sales Operations Coordinator

This is you:

• MBO degree with at least 2-3 years of relevant work experience in an international Sales Support or Customer Service environment
• Affinity for vocational technical training
• Customer-focused approach, with excellent interpersonal skills
• Ability to work independently and collaboratively in a small team environment
• Experience with an LMS platform is a plus
• Strong attention to detail, eager to learn, and accurate
• Excellent skills in German and English spoken and written. If you also speak other languages, it will be an advantage
• For this role, it is required to live in the Netherlands

What can you expect from Electude?

• Flat-direct international organization headquartered in the Netherlands, Nuenen
• A high-tech work environment in a growing company in the automotive education market
• Working from home 1-2 days a week
• A company that cares about work-life balance and the professional development of its team members
• Opportunity to be part of a small new team with growth potential
• One-year contract (with the possibility of a permanent position based on performance)
• An attractive remuneration package consisting of a good salary and secondary benefits (e.g., 30 days of holidays)
• Out-of-the-office activities (annual BBQ, annual Launch meeting and other activities)
• And last but not least, you don't have to worry about bringing your lunch, because Electude will always have lunch ready for its members!

More information:

We're thrilled about the prospect of welcoming passionate individuals to our dynamic team at Electude. As a Sales Operations Specialist, you'll not only be joining a rapidly growing company at the forefront of automotive education but also stepping into a role where your contributions truly matter.

At Electude, we don't just offer jobs; we offer pathways to professional growth and fulfilment. As part of our close-knit team, you'll have the opportunity to shape the future of vocational education while honing your skills in a supportive, high-tech environment. Your work won't just be about numbers and tasks; it'll be about making a real difference in the lives of students and educators worldwide.

Moreover, our company culture is built on collaboration, innovation, and a genuine commitment to work-life balance. From flexible work arrangements to out-of-office activities like our annual BBQ and launch meetings, we prioritize the well-being and development of our team members.

So if you're ready to embark on a journey of growth, impact, and camaraderie, we encourage you to seize this opportunity and apply to become our next Sales Operations Specialist. Together, let's harness the power of education to drive positive change and let your potential soar with Electude.

Don't miss out on the chance to be part of something truly special. Submit your resume today and let's unlock a world of possibilities together!