Customer Delivery Manager

Job Title

Job Description

As Customer Delivery Manager (CDM), you will operate at the heart of a Long-Term Strategic Partnership (LSP) with one of our hospital partners. This is not a traditional delivery role. You will own the end-to-end success of the partnership, combining:

• Strategic program leadership
• Solution and service delivery excellence
• Value creation and solution expansion within the contract

You act as the single point of accountability for Philips toward the customer — ensuring flawless execution today while continuously identifying opportunities to expand impact, outcomes, and value tomorrow. Your mission is to elevate the relationship from vendor to trusted strategic partner.

Your role:

Strategic Program & Delivery Ownership

• Own the end-to-end delivery of all interrelated projects and services within the LSP, ensuring alignment with contract commitments, customer goals, and Philips standards
• Act as overall program lead, coordinating multiple project managers, consultants, service teams, and external partners
• Ensure delivery excellence across service, equipment replacement, consulting, financing solutions, and clinical education
• Monitor program performance, financials, KPIs, risks, and benefits realization — escalating proactively where needed

Trusted Partnership & Stakeholder Leadership

• Serve as the primary strategic interface for senior hospital leadership and Philips management
• Lead and coordinate all governance structures, steering committees, and executive forums
• Build strong, trust-based relationships with C-level stakeholders, positioning Philips as a long-term transformation partner
• Navigate complex stakeholder environments with confidence, influence, and credibility

Solution Growth & Value Creation

• Identify customer needs beyond the current scope and translate them into solution expansion opportunities
• Collaborate closely with Sales, Service, Clinical, and Technical teams to develop and position value-adding solutions
• Actively contribute to upsell and cross-sell initiatives that solve customer challenges while strengthening the partnership
• Ensure delivered solutions continue to generate benefits long after implementation

Continuous Improvement & Thought Leadership

• Drive continuous improvement in solution delivery, governance, and customer experience
• Apply healthcare industry expertise to proactively identify risks, inefficiencies, and innovation opportunities
• Establish yourself as a thought leader in integrated healthcare solution delivery

You are a right fit if you have:

• Bachelor/Master degree.
• 10+ years of experience in customer facing / business development role with experience of interacting senior level of stakeholders.
• Strong experience in healthcare solution delivery, program management, or strategic partnerships.
• Solid understanding of healthcare processes, workflows, and clinical/technical environments.
• Proven ability to combine commercial thinking with delivery accountability.
• Strong change management, influencing, and stakeholder management skills.
• Executive-level communication skills; able to engage confidently with C-suite stakeholders.
• Demonstrated leadership experience across cross-functional, matrixed teams
• Fluent in Dutch and English.
• Willingness to be 60–80% onsite with the customer (within reasonable commuting distance).

Why This Role Stands Out:

• High visibility and ownership within a flagship strategic partnership
• Unique blend of strategy, delivery, and commercial impact
• Opportunity to shape long-term healthcare transformation, not just projects
• A role where results, relationships, and growth truly matter

How we work together

We believe that we are better together than apart. For this role it means working in-person at least 3 days per week. This position is based in Amsterdam.

About Philips
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